Support

Frazzle reminders are scheduled entirely on your phone, so two settings control whether they appear:

1. In your phone's system settings, check that notifications are allowed for Frazzle.
2. In Frazzle, open Settings and confirm the reminder category you want is turned on (plan reminders, activity reminders, and come-back nudges each have their own switch, plus a master switch).
3. Check your quiet hours. A reminder set inside quiet hours will not fire. The time pickers name your current quiet window when a time is not allowed.

Recurring reminders run for about two weeks and then ask whether to keep going, so an older one may simply have finished.

The coaching audio is downloaded from our servers the first time you use it, then cached on your device. If a clip will not play, you are usually offline the first time it is needed.

Connect to the internet and open the scenario again. Once a clip has downloaded it plays offline afterwards. If a scenario shows no listen button at all, audio for it is not available yet, and the written guidance still works on its own.

First, fully close and reopen the app. If content looks out of date, open Settings and tap Clear downloaded content & cache. This removes only content downloaded from our servers. Your profiles, plans, and settings stay on your device.

If a problem continues, email us and tell us your phone model and what you were doing when it happened. It helps us find it quickly.

Your family's information lives only on your device. In Settings you can:

1. Delete a single plan or delete a child profile.
2. Delete all local data to reset the app to a fresh start. This cannot be undone.

Uninstalling the app also removes its local data. Because there is no account, there is nothing stored on a server under your name to recover or delete.

Frazzle has no accounts and no sign-in. There is no password to reset. Everything you do is saved on your device. This also means your data does not move to a new phone on its own, so treat a switch of phones as a fresh start.

Anonymous usage analytics is off until you allow it. You are asked once, and you can change your choice any time in Settings under Data & privacy. It never includes names, ages, your child's profile, anything you type, or your plans.